Your Safety is Still Vivint’s #1 Priority

A message to our customers about Coronavirus, or COVID-19.

Phone Call 1-888-670-1656
A technician installing a security camera A technician installing a security camera

In light of the current events surrounding Coronavirus, Vivint’s main priority remains keeping customers and employees, as well as their families, safe.

We know this is a time of tension and uncertainty for many. That’s why Vivint is taking ardent steps to limit exposure as we strive to serve customer needs and fill orders, so that everyone remains as safe and healthy as possible.

Protecting Your Home


If Vivint knows how to do anything, it’s to help keep you and those you love safe during a crisis. With several geographically dispersed monitoring centers in place, our team is as prepared as ever to respond to and address your home safety and automation needs, 24/7.

health icon

Rest assured that all Vivint sales and service employees are currently practicing the CDC’s best practices for hygiene. Additionally, our team is required to complete a daily fitness-for-duty assessment before beginning the workday.

A technician installing a security camera A technician installing a security camera

When our team members arrive at your home, we have instructed that they do not enter the premises without taking the following necessary precautions:

  • They must wear safety apparel including gloves and eye glasses or goggles
  • They must apply hand sanitizer or wash hands before and after working in the home
  • They must properly clean and sanitize all areas of the home they contact during installation

Protecting Our Team

Our Vivint employees are like a close-knit family, and as such we take their health and safety very seriously. Help protect our team by rescheduling any technician appointments to your home if you or someone in your household is showing flu-like symptoms or any sign of illness.

To reschedule your appointment, use one of the following options to speak to a Vivint representative:


Look for the chat icon in the bottom right-hand corner of the screen.

health icon

Vivint App

Select the menu icon in the top left-hand corner of the screen, then select “Support”

health icon

Speak with an Agent

Call 1-888-670-1656

If you aren’t able to reschedule before the Vivint technician arrives, please notify them of the situation before they enter your home and maintain necessary distance while conversing. They will happily let you know the steps you can take to reschedule your appointment.

We entrust our technicians to make judgments and decisions for the sake of their personal health and safety. This includes ending appointments early if anyone within the household is exhibiting symptoms of a potentially contagious illness.

For your safety and their own, we direct our employees to strictly adhere to the guidelines outlined by the CDC:

  • Stay home if/when they are feeling sick
  • Wash hands frequently with soap and water for at least 20 seconds, or use hand sanitizer with at least 60% alcohol content
  • Cover sneezes and coughs with either a tissue or upper sleeve
  • Clean commonly touched surfaces in vehicles, workstations, or houses, as well as any tools directly after they are handled

Protecting Our Communities

Vivint believes safe households are essential. With that in mind, we have not wavered from our goal to provide safety, security, and peace of mind to our customers. During times of hardship and uncertainty, it’s more important than ever that communities across the country have access to that protection.


If you believe someone in your community—be it relatives, neighbors, or friends—would benefit from the security a Vivint monitoring system provides, our team will gladly help address any needs. Call 1-888-670-1656 for more information.

24/7 support

We will continue to update our customers with any new information. In the meantime, please contact us with any questions or concerns. We are here for you 24 hours a day, 7 days a week.


We’re so glad you’ve chosen to be part of the Vivint family. We sincerely hope you stay safe and healthy now and in the days to come.